Before you email or call us, some things to note...
We update our stock levels daily, usually before 6pm. If there is something you are waiting on stock of, please check back. If it says it is out of stock, then it is out of stock. If it is out of stock online, then chances are it will also be out of stock in our stores. We don't have magical stock tree hidden out the back, trust us, we've looked.
New release products will have an ETA put on when they will be delivered. No ETA means that we are waiting to hear from our suppliers and we won't be able to answer your question. Please check the product listing before emailing us.
If you can't find the brand you are looking for on our website, we don't sell it. We also don't sell anything that can be used for dry herbs. Please don't ask us for this.
If you would like something held for you in one of our stores we can hold it until COB the same day. After this it goes back on the shelf. If you can't get into the store, consider purchasing online.
Customer Service is available Monday - Friday 10am - 6pm.
Emails are answered in the order they are received. If you email again before we respond to your initial request, you will be put at the back of the queue, not answered faster.
Unfortunately, once an online order has been placed we cannot change the colour, style or quantities of items you have purchased, as quite often orders are processed before Customer Service hours start.
Thank you for your understanding.
Contact Wick And Wire Co - Melbourne's Largest Premier Vape Store
Visit us at our two great locations
218 Charman Road, Cheltenham 3192
85 Mount Pleasant Road, Nunawading 3131
Phone: 0488 545 656 (calls only, no text)
Returns: 218 Charman Road, Cheltenham 3192
Please note that any unsolicited sales or product emails will be deleted