May 27, 2021 2 translation missing: en.blogs.article.read_time
Unfortunately due to the Victorian Government's decision to send Victoria in to a lock-down, we are temporarily closing our physical vape stores to walk in sales. All of our vape stores located across Melbourne in Bundoora, Cheltenham, Dandenong, Nunawading and Pakenham, are affected from 5:30pm on the 27th of May.
We are very sorry for any inconvenience caused, the health and well-being of you, our valued vape family, and of course our staff, remain our highest priority.
Please remember to be kind, do your best to stay home, stop the spread and let's smash out this lock-down since everyone wants this to pass as quickly as possible!
See our options below as to how we can service you with contactless pickup and same day delivery.
CLICK AND COLLECT
Contactless pickup is available from our vape shops in Bundoora, Cheltenham, Dandenong, Nunawading and Pakenham for customers that are lucky enough to have stores in their 10km radius. Orders that are paid for and made via the website are processed and ready within minutes and can be collected during Business Hours. Alternatively you can call your favourite store and place a phone order!
AUSPOST & SAME-DAY DELIVERY ORDERS
During this time, we will continue to offer the normal AusPost shipping options as well as our world famous in Victoria same-day delivery option free for orders over $150. To learn more about same day delivery times click here.
Please note that same-day deliveries can only be given to the specified recipient, ID will be required upon receipt of your order to verify both identity and age (our products are 18+ only). If the intended recipient is unavailable or underage the items will be automatically returned to us at your cost.
Live interstate? We will still be shipping Australia wide with Australia Post who is reporting little to no delays with mail coming in and out of Victoria.
STORES REOPENING - FRIDAY 11th OF JUNE
WE ARE EXPECTING TO REOPEN NEXT FRIDAY THE 11TH OF JUNE BARRING ANY FURTHER RESTRICTIONS.
STORE PHONE & EMAIL SUPPORT
While the stores are closed to walk in sales, we will still be offering store phone and email support for all our customers and vapers who need assistance.
Thanks for all your support from the team at Wick and Wire Co!