We've Heard You!

April 29, 2021

We've Heard You!


The team at Wick and Wire Co would like to thank everyone who took the time to participate in our customer survey last year. We gained some very valuable information that we've used to put together a plan to improve your experience when shopping with us, whether it be in-store at one of our Melbourne vape shops, or online via our website.

What have we already done?

So far we've implemented the following improvements:

  • We've increased the diversity of flavours in our range to accommodate different tastes.
  • We've expanded our range of hardware to give you better choices.
  • We've begun implementing upgrades to our shop locations.
  • We've added stock levels on a per-shop basis to our website so you have a better idea of what's available at each location.

What are we planning to do?

Improvements we have planned:

  • We'll further increase flavour diversity to give you even more choice.
  • We'll further expand our hardware range so there are more options to suit everyone.
  • We'll tweak the website to improve your experience while browsing.
  • We'llĀ make it easier for you to get support when you need it.
  • We'll introduce better out-of-stock notifications.
  • We'll add more tutorials to make life as a new vaper easier.

Can we do more?

We are always open to feedback at Wick and Wire Co, so if there's something you want to tell us you can reach us here. Please reach out if you have any ideas or feedback for our team, thanks!

Also in News

How To Make Your Coil Last Longer
How To Make Your Coil Last Longer

October 25, 2021

Coil life is something we all care about as vapers. Even though coils are affordable we all want to get as much bang for our buck. There are some tricks to increasing the life of your coil so let's visit some of those.
Read More
Staff Picks - Mango & Grape by Cushty Juice
Staff Picks - Mango & Grape by Cushty Juice

October 12, 2021

Matt from NZ has been vaping on the Cushty range for a little while, here are his thoughts.
Read More
Where to buy vapes in melbourne - Wick and Wire Co Melbourne Vape Shop, Victoria Australia

October 07, 2021

From 22nd of October 2021 our Melbourne Vape Shops located in Bundoora, Cheltenham, Dandenong, Frankston, Nunawading and Pakenham will be open for outdoor retail! We will be open for our regular operating hours of Monday to Saturday!

Cannot make it into the store. Click learn more as to our other options to support our customers.


Read More