Contact Us

Before you email us, some things to note...

We update our stock levels daily, usually before 6pm. If there is something you would like that isn't available, please register your interest via the product page and you will be emailed when it is back in stock.

If a product says it is out of stock, then it is out of stock. If it is out of stock online, then chances are it will also be out of stock in our stores. We don't have magical stock tree hidden out the back, trust us, we've looked.

Australia Post don't work on weekends or public holidays, this means your order will not be dispatched or be delivered on any of these days with the exception of Express Post in Melbourne Metro which can be delivered on Saturdays, pending availability.

New release products will have an ETA put on when they will be delivered. No ETA means that we are waiting to hear from our suppliers and we won't be able to answer your question. Please check the product listing for an ETA before emailing us, no ETA means we will not be able to advise you when this will be in stock.

If you can't find the brand you are looking for on our website, we don't sell it. We also don't sell anything that can be used for dry herbs or anything containing nicotine. Please don't ask us for this, as refusal often offends.

Customer Service is available Monday - Friday 10am - 6pm.

Emails are answered in the order they are received. If you email again before we respond to your initial request, you will be put at the back of the queue, not answered faster.

All orders once placed are final, please check your order before placing it. Once an online order has been placed we cannot change the colour, style, resistance or quantities of items you have purchased, as orders are processed before Customer Service hours start.

Thank you for your understanding.


Contact Wick And Wire Co - Melbourne's Largest Premier Vape Store

Cal Us: 03 9993 7100

Visit us at our two great locations

218 Charman Road, Cheltenham 3192

85 Mount Pleasant Road, Nunawading 3131


Monday, Tuesday, Wednesday: 10am - 6pm

Thursday, Friday: 10am - 7pm
Saturday, Sunday: 10am - 4pm


Warranty returns please do not send back without contacting us first

Please note that any unsolicited sales or product emails will be deleted