FAQ

No. Under Victorian state law the sale of nicotine is prohibited and breaches of the law carry up to a $140,000 fine. Please do not ask us to supply nicotine as refusal often offends. It is however legal to import under federal law and we reccomend Wick and Wire Co NZ - Nicotine Eliquids Shipped to Australia

In most states and in Victoria in which we operate our business from since 1st August 2017 new rules were introduced that personal vapourizers cannot be sold to persons under the age of 18.

Yes, we do! Visit us at our one of five great vape shop locations around melbourne:


Bundoora
9 Balaka Place
Bundoora, 3083

Cheltenham
218 Charman Road
Cheltenham 3192

Dandenong 
Unit 9 / 171-173 Cheltenham Road
Dandenong 3175

Nunawading
85 Mount Pleasant Road
Nunawading 3131

Pakenham
Shop 7 / 11 John Street
Pakenham 3810

For more information on store hours and the nearest vape shop to you please visit Melbourne Vape Shop Locations

Yes you can!

We offer click and collect services at our Cheltenham, Dandenong, Nunawading, Bundoora and Pakenham Vape Shops. We started this due to stage 4 restrictions in Victoria 2020 and have kept operating it since!

Simply add your items to the cart and choose store pickup and nominate your local vape shop. Orders are picked promptly and ready in minutes and available for collection between Monday - Friday 10:00am - 5:30pm and Saturday 10:00am - 4:00pm

We receive many emails a day. Please be patient and allow up to one business day for a response. Emails are answered in the order they are received, Monday - Friday 9:30am - 5:30pm. If you email then email again before we have responded, your initial email moves to the back of our queue so bear this in mind.

If you are a blogger/vlogger and would like to do a review of our juice please send a copy of your media kit to info(at)wickandwireco.com.au. 

We are currently only taking Australian requests and any requests without a copy of a current media kit will be declined.

Whilst all care is taken our concentrate manufacturers have informed us that all concentrates may contain traces of tree nut, soy or dairy products.

All content on this website and images are the intellectual property of Wick and Wire Co. and cannot be used or reproduced without permission.

All of the products sold on our website, including but not limited to devices, batteries, battery chargers, coils, wire, tools, eliquids & concentrates, are purchased either directly from the manufacturer or from authorised wholesalers of these products. 

To check the authenticity of your device, please check inside the box or the outer scratch panel on the device (this differs from manufacturer to manufacturer) and visit the website as given on these panels / cards. You can enter your serial number via the website given, which will show that your product is 100% genuine.

Questions about authenticity? Please contact us 

Wick and Wire Co is a Melbourne Vape company. We offer shipping through our website or alternatively you can visit one of our local melbourne vape
shop locations near you. We have stores in Bundoora, Cheltenham, Dandenong, Nunawading and Pakenham. 

Our the range on our website is exactly the same in store and we are happy to provide advise and assistance to vapers of melbourne whether you are starting our or an established vaper.

Shipping Questions

Most orders ship within 1 business day of being placed. Most orders placed by 12pm will be dispatched the same day.


Once your order has been shipped and labelled you will received an email with tracking details of your vape purchase. 

Regular Parcel Post can take up to 5 working days for metro areas and 6-8 working days for areas classed as rural by Australia Post. You can check the ETA on parcels shipped from us (postcode 3192) to you via AusPost here. This timeframe is from the parcel being sent from us to you, and you will be provided with a tracking number once the order is shipped. 

Express Post orders can take up to 1-3 working days depending on where you live, and up to 8 days if you're outside of a metro area. If you are not in a metro area please note that Australia Post do not guarantee that the Express Post service is faster than regular postage, and your parcel will not arrive the next day if you are outside a metro area.

All orders are sent with Signature so if you're not going to be home during the day but need your purchase please consider having it sent to a work address instead.

Orders under $80

Regular post with signature - $7.70

Express post with signature - $9.50

Orders $80-$100

Regular post with signature to ACT, QLD, SA, TAS, VIC- Free

Express post with signature to WA & NT - $2.00

Express post with signature - $4.00

Order over $100

Either regular or express post with signature - Free

Please note that if you select the express post option but have batteries as part of your order, this will be sent via regular post instead due to Australia Post regulations.

All parcels sent will include up to $100 cover if something happens to go missing or is damaged in transit. If your parcel is over $100 in value we will insure your parcel for the correct value.

All orders are shipped from Melbourne, Victoria Australia. 

Orders are shipped from our Warehouse, separate to our stores.

Once your order is shipped you will receive a tracking number via email. Your order can be tracked via AusPost

Same Day Shipping

Our same day delivery services will ensure that your order is delivered to you on the same day as long as your order is placed before 1:30 pm.

We can’t guarantee a specific time during the day, only that the order will arrive on the same day when ordered before cut-off. Orders placed in the morning generally will arrive by 5:00 pm, later orders will arrive by 7:00 pm.

Same day shipping has a flat rate of $20 (or free when your order value is $150 or more).

You can check if your suburb is eligible for same day shipping during the checkout process. We have aimed to provide the service to as many customers as possible.

When your delivery is booked in you will receive a tracking link via SMS. Click the link to select delivery options and to see the progress of your order (similar to Uber Eats).

Payment Methods

After Pay services are supplied by Zip Pay and Klarna - Buy Now Pay Later, Payitlater and Laybuy.

If you are click and collecting from one of our melbourne vape stores these options are also available.


Our website is SSL 128 bit encrypted and we take all measures to ensure that your details are kept safe while shopping with us online.

Just starting out?

Starting out with vaping can be overwhelming with all of the new terminology and concepts. To help with the process we have created the Ultimate Beginner’s Guide to Vaping, check it out for a bunch of useful info.

We have a great starters guide to vaping including common tips & tricks. You can find it right here

Tanks leaking is common for a few different reasons, this guide will help you diagnose the cause of the leak, and give you an easy way to fix the issue


Check out the guide right here!