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  • Frequently Asked Questions - Wick and Wire Co Australia

    Our most frequently asked questions. Whether your looking to buy your Vape Kits, e-Liquids and Dry Herb Vaporizers from us online or visit one of our Melbourne vape store locations in Cheltenham, Dandenong, Frankston and Nunawading

    General questions

    Orders can be placed via our website, calling us on 03 9993 7100 or
    visiting any one of our conveniently located stores in Melbourne between
    10 am and 5 pm Monday to Friday and 10 am to 4 pm on Saturday.

    Yes, we do! WickandWire Co is based in Melbourne, Victoria. If you live in Melbourne, you can drop in for visit at any one of these locations.

    218 Charman Road
    Cheltenham 3192

    Unit 9 / 171-173 Cheltenham Road
    Dandenong 3175

    53D Beach St Road
    Frankston VIC 3199

    85 Mount Pleasant Road
    Nunawading 3131

    For more information on store hours and the nearest vape shop to you please visit Melbourne Vape Shop Locations

    We receive many emails a day. Please be patient and allow up to one business day for a response. Emails are answered in the order they are received, Monday - Friday 9:30am - 5:30pm. If you email then email again before we have responded, your initial email moves to the back of our queue so bear this in mind.

    All of the products sold on our website, including but not limited to devices, batteries, battery chargers, coils, wire, tools, eliquids & concentrates, are purchased either directly from the manufacturer or from authorised wholesalers of these products.

    To check the authenticity of your device, please check inside the box or the outer scratch panel on the device (this differs from manufacturer to manufacturer) and visit the website as given on these panels / cards. You can enter your serial number via the website given, which will show that your product is 100% genuine.

    If you have any questions about the authenticity of any product, please contact our friendly staff, we would he happy to answer any questions you have!

    PAYMENT options

    We have multiple payment options available both online and instore. We accept all major credit cards and bank deposits. We also have Buy Now Pay Later payment options like Zip Pay, Klarna and Laybuy.

    We have three different "Buy Now , Pay Later" payment options available Online or Instore .

    You can shop at our stores with Zip Pay, Laybuy or Klarna. Find out more about these payment options here.

    Shipping Questions

    Yes you can!

    You can Click & Collect at any of our stores located in Dandenong, Cheltenham, Frankston and Nunawading

    Simply add your items to the cart and choose store pickup and nominate your local vape shop. Once your have placed your Click & Collect order, you'll receive an order confirmation. Orders are picked promptly and ready in minutes and available for collection between Monday - Friday 10:00am - 5:30pm and Saturday 10:00am - 4:00pm

    We sure do! As a leading Vape and Dry Herb Vape store in Australia, we offer quick shipping to our customers in Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast-Tweed Heads, Canberra-Queanbeyan, Newcastle, Central Coast, Wollongong, Sunshine Coast, Geelong, Townsville, Hobart, Cairns, Toowoomba, Darwin, and Alice Springs. For orders over $80, we offer Free Standard Shipping and Free Express Shipping for orders over $100.

    Unfortunately, we do not ship outside Australia. We apologize for any inconvenience this may cause.

    Most orders ship within 1 business day of being placed. Most orders placed by 12pm will be dispatched the same day.
    Once your order has been shipped and labelled you will received an email with tracking details of your vape purchase.

    Regular Parcel Post can take up to 5 working days for metro areas and 6-8 working days for areas classed as rural by Australia Post. You can check the ETA on parcels shipped from us (postcode 3192) to you via AusPost here. This timeframe is from the parcel being sent from us to you, and you will be provided with a tracking number once the order is shipped.

    Express Post orders can take up to 1-3 working days depending on where you live, and up to 8 days if you're outside of a metro area. If you are not in a metro area please note that Australia Post do not guarantee that the Express Post service is faster than regular postage, and your parcel will not arrive the next day if you are outside a metro area.

    All orders are sent with Signature so if you're not going to be home during the day but need your purchase please consider having it sent to a work address instead.

    All orders are shipped from Melbourne, Victoria Australia.

    Orders are shipped from our Warehouse, separate to our stores.

    Vape Devices & Accessories

    E-liquid, also known as vape juice or vape liquid, is a liquid substance used in electronic cigarettes or vaporizers. It is specifically designed to be heated and vaporized, producing inhalable vapor. E-liquids come in a variety of flavors, and they typically consist of a mixture of propylene glycol (PG), vegetable glycerin (VG), flavorings. They provide the taste and sensation of smoking without the combustion and harmful byproducts associated with traditional tobacco cigarettes.


    None of our products contain nicotine to comply with State and Federal Law.

    Yes, it is possible to mix different e-liquid flavors together to create your own unique blend. Many vapers enjoy experimenting with flavor combinations to find their preferred taste. By combining different flavors, you can create a personalized vaping experience tailored to your liking. However, keep in mind that not all flavors may complement each other well, and the resulting blend may vary in taste and intensity. It's recommended to start with small quantities and gradually adjust the ratios until you achieve the desired flavor balance. Additionally, make sure to clean your vaping device thoroughly before switching to a new flavor to avoid any residual flavors affecting the mixture.

    At Wick and Wire Co, we have the widest range of e-Liquids flavours & Vape Juices available anywhere in Australia! Our diverse selection offers something for everyone, from Dessertsto Fruits and neutral flavours like Mints and Menthols, or even Tobacco Style flavours, we are certain that you will find something you enjoy.

    PG (propylene glycol) and VG (vegetable glycerin) are two primary components found in e-liquids, and they serve different purposes:

    1. Propylene Glycol (PG):PG is a synthetic compound that is commonly used in food and pharmaceutical products. In e-liquids, PG is responsible for carrying the flavor and providing a throat hit similar to that of traditional cigarettes. It has a thinner consistency and tends to produce less visible vapor when exhaled. PG is generally preferred by those who prioritize throat hit and flavor intensity.
    2. Vegetable Glycerin (VG):VG is a natural compound derived from vegetable oils, typically from soy, palm, or coconut. It has a thicker consistency compared to PG and produces denser vapor clouds when exhaled. VG contributes to the overall smoothness and sweetness of the vapor. It is preferred by vapers who enjoy larger vapor production and a smoother inhale.

    The ratio of PG to VG in an e-liquid can vary, and it affects the overall vaping experience. Higher PG ratios provide stronger throat hit and flavor, while higher VG ratios result in thicker vapor clouds and a smoother inhale. Different ratios are available to cater to individual preferences and vaping devices.

    The shelf life of e-liquid can vary depending on several factors such as the ingredients used and storage conditions. Generally, e-liquids have a relatively long shelf life and can last for one to two years from the date of manufacture if stored properly. However, the flavor and quality of the e-liquid may gradually diminish over time.

    To ensure the longevity and quality of your e-liquid, it is important to store it in a cool, dark place away from direct sunlight and heat sources. Exposure to sunlight, heat, and air can accelerate the degradation of the flavor in the e-liquid. Additionally, tightly sealing the bottles when not in use can help prevent oxidation and maintain the freshness of the e-liquid.

    It's always a good practice to check the manufacturer's recommendations and any expiration dates mentioned on the e-liquid packaging for specific guidelines regarding its shelf life.

    E-liquids are designed to be used with specific types of vaping devices, so it's important to choose the appropriate e-liquid for your device. There are two main categories of vaping devices: mouth-to-lung (MTL) devices and direct-to-lung (DTL) devices.

    MTL devices, such as pod systems and starter kits, are designed to mimic the sensation of smoking a traditional cigarette. They typically have a tighter draw and lower power output. These devices work best with e-liquids that have a higher concentration of propylene glycol (PG) and a lower concentration of vegetable glycerin (VG). This is because PG provides a stronger throat hit and is thinner, allowing for better wicking in MTL coils.

    DTL devices, such as sub-ohm tanks and advanced mods, produce larger vapor clouds and require higher power outputs. These devices are better suited for e-liquids with a higher VG content, as VG produces denser vapor and contributes to smoother inhales.

    When choosing an e-liquid, it's essential to consider the compatibility with your vaping device. Check the specifications and recommendations provided by the device manufacturer to determine the suitable PG/VG ratio for an optimal performance and vaping experience. Using the wrong type of e-liquid in a device can result in poor flavor, dry hits, or even damage to the device.

    Always refer to the user manual or consult with the manufacturer or knowledgeable vape professionals to ensure you are using the correct e-liquid for your specific vaping device.

    Yes, there are several safety precautions you should take when handling e-liquids. While e-liquids are generally safe when used properly, it's important to handle them with care to avoid any potential risks. Here are some safety tips to keep in mind:

    Keep e-liquids out of reach of children and pets: Store e-liquids in a secure place, preferably in childproof containers, and ensure they are not accessible to children or pets.

    Use appropriate protective gear:When handling e-liquids, consider wearing gloves to protect your skin. Some people may be sensitive to the ingredients in e-liquids, so taking this precaution can help prevent any potential skin irritation.

    Avoid direct contact with eyes and skin: If e-liquid comes into contact with your skin or eyes, rinse immediately with plenty of water. Seek medical attention if any adverse reactions occur.

    Follow storage guidelines: Store e-liquids in a cool, dry place, away from direct sunlight and heat sources. Exposure to heat and light can degrade the quality of the e-liquid and affect its flavor and potency.

    Use child-resistant caps: Ensure that the e-liquid bottles you purchase have child-resistant caps. These caps are designed to reduce the risk of accidental ingestion by children.

    Dispose of e-liquid properly:If you need to dispose of unused or expired e-liquids, do so responsibly. Check your local regulations for guidance on proper disposal methods. Avoid pouring e-liquids down the drain or in the trash where they can pose a risk to the environment.

    Read and follow product instructions: Always read the instructions and warnings provided by the e-liquid manufacturer. Adhere to their recommendations for safe handling, storage, and usage of the product.

    By following these safety precautions, you can minimize the potential risks associated with handling e-liquids and ensure a safe vaping experience.

    Determining if an e-liquid has expired depends on several factors such as the manufacturer's recommendations, the ingredients used, and storage conditions. Here are a few indicators that may suggest your e-liquid has expired:

    Change in color and consistency:Over time, some e-liquids may undergo changes in color, becoming darker or cloudy. Additionally, the consistency may become thicker or thinner than when it was fresh. These changes can indicate that the e-liquid has degraded and may no longer be suitable for use.

    Altered taste and aroma: Expired e-liquids may have a noticeably different taste and aroma compared to when they were fresh. The flavor may become muted, stale, or unpleasant. If your e-liquid no longer tastes or smells as it should, it may be an indication of expiration.

    Past the manufacturer's recommended expiration date:Most e-liquid bottles have a printed expiration date or a "best before" date. If the e-liquid is past this date, it is generally advisable to discard it as a precautionary measure.

    Poor storage conditions: Improperly stored e-liquids, such as exposure to excessive heat, light, or air, can accelerate the degradation process. If you have not stored your e-liquid according to the manufacturer's recommendations, it may have a shorter shelf life and could expire sooner.

    It's important to note that while expired e-liquids may not pose serious health risks, their flavor, quality may be compromised. To ensure the best vaping experience, it's generally recommended to use e-liquids within their recommended shelf life and discard any expired or questionable liquids.

    Whilst all care is taken our concentrate manufacturers have informed us that all concentrates may contain traces of tree nut, soy or dairy products.

    Dry herb vaporizers

    A dry herb vaporizer works by heating the dried herbs to a temperature that vaporizes the active compounds without reaching the point of combustion. The device typically consists of a heating chamber, a battery or power source, and a mouthpiece. When the device is activated, the heating element in the chamber heats up, allowing the herbs to release their vapor. The user inhales the vapor through the mouthpiece, experiencing the desired effects of the herbs without the harmful byproducts of combustion. The temperature control feature allows users to adjust the heat settings based on their preferences and the specific type of herb being vaporized.

    The two most common types of dry herb vapes; conduction and convection vapes.
    Conduction Heating:In conduction heating, the heat is directly applied to the herbs through physical contact. The heating element, usually made of metal or ceramic, comes into direct contact with the herbs, transferring heat and vaporizing them. This method tends to produce quicker heat-up times and can provide more instantaneous vapor production. However, there is a risk of uneven heating and potential for the herbs to be overcooked or burnt if not properly managed.

    Convection Heating:Convection heating involves heating the air around the herbs to indirectly vaporize them. The heating element in a convection vaporizer heats the air that passes through the chamber, allowing the hot air to evenly distribute heat and vaporize the herbs. This method typically offers more even heating and can result in smoother and more flavorful vapor. However, convection heating may have slightly longer heat-up times compared to conduction heating.

    Both conduction and convection heating methods have their advantages and disadvantages. Some vaporizers may utilize a combination of both techniques, known as hybrid heating, to provide a balance between quick heat-up times and efficient vaporization with even heat distribution. The choice between conduction and convection heating often comes down to personal preference and desired vaping experience.

    Choosing the right temperature for vaping dry herbs depends on several factors, including the type of herb, desired effects, and personal preference. Here are some guidelines to consider:

    Experimentation:Start with a lower temperature and gradually increase it to find your preferred range. Different herbs have different optimal vaporization temperatures, so experimentation is key to finding the right temperature for each specific herb.

    Terpenes and cannabinoids: Different compounds in herbs vaporize at different temperatures, which can affect the flavor and effects. For example, lower temperatures (around 160-180°C or 320-356°F) tend to preserve more of the herb's terpenes, resulting in more flavor. Higher temperatures (around 190-220°C or 374-428°F) may vaporize more cannabinoids, potentially leading to stronger effects.

    Desired effects:Temperature can impact the effects of vaping. Lower temperatures may provide a more uplifting and cerebral experience, while higher temperatures can result in a more relaxing and sedating effect. Adjust the temperature to achieve the desired effects for your specific herb.

    Avoid combustion:It's essential to avoid temperatures that can cause combustion, as this can lead to the production of harmful byproducts. Most dry herb vaporizers have temperature control settings that allow you to stay within the vaporization range without reaching combustion temperatures.

    Reference guides: Consult temperature reference guides or charts specific to the herbs you're vaping. These guides provide recommended temperature ranges for vaporizing different herbs to help you get started.

    Remember that individual preferences vary, and finding the ideal temperature may require some trial and error. Take note of the temperature settings that produce the desired flavor, vapor density, and effects for your specific herbs, and adjust accordingly for future sessions.

    If you want to learn more about the ideal temperature for vaping dry herbs visit our blog here.

    Dry herb vaporizers are specifically designed to be used with dry herbs, such as cannabis flower, herbal blends, or botanicals. It is important to use the appropriate type of dry herb that is compatible with your vaporizer. Here are some points to consider:

    Compatibility: Different vaporizers may have specific requirements or limitations regarding the type of dry herb they can accommodate. Some vaporizers are designed for use with specific herbs or herb blends, while others are more versatile and can handle a wider range of herbs. Refer to the manufacturer's instructions or product specifications to determine the compatibility of your vaporizer with different types of dry herbs.

    Consistency and texture: Dry herbs intended for vaporization should have an appropriate consistency and texture. They should be adequately dried, finely ground, and evenly packed in the vaporizer chamber. This allows for efficient vaporization and ensures consistent airflow and heat distribution.

    Quality and purity: It is important to use high-quality, properly cured dry herbs to ensure a satisfying vaping experience. Using inferior or low-quality herbs may result in subpar flavor, reduced vapor production, or potential health risks. Choose reputable sources for your dry herbs and ensure they are free from contaminants or pesticides.

    Temperature considerations:Different types of dry herbs have varying vaporization temperatures. Some herbs may require lower temperatures for optimal vaporization, while others may require higher temperatures. Familiarize yourself with the recommended temperature ranges for specific herbs to achieve the best results.

    Always follow the manufacturer's guidelines and recommendations for using specific types of dry herbs in your vaporizer. Using the appropriate dry herbs will ensure proper functionality, optimal flavor, and a satisfying vaping experience.

    At Wick and Wire Co, we have a diverse range of Dry Herb Vaporizers from all the leading brands, such as Dynavap, Davinci, Pax, Storz and Bickel, Firefly and Boundless, so we are certain you will find the best dry herb vaporizer for you.

    When it comes to grinding herbs for vaping, it is generally recommended to achieve a medium to fine grind consistency. Here are some guidelines to consider:

    Surface area:Grinding your herbs to a finer consistency increases their surface area. This allows for more efficient vaporization and extraction of the active compounds present in the herbs. The increased surface area promotes even heating and helps produce more vapor.

    Vapor production:Finely ground herbs facilitate better airflow and heat distribution within the vaporizer chamber. This results in improved vapor production and a smoother vaping experience. It also allows the vaporizer to extract more flavor and compounds from the herbs.

    Chamber packing: Finely ground herbs are easier to pack uniformly in the vaporizer chamber. This ensures consistent heat distribution and promotes an even vaporization process. Avoid over-packing the chamber, as it can restrict airflow and hinder proper vaporization.

    Avoid powder-like consistency:While a fine grind is recommended, it is essential to avoid grinding the herbs into a powdery consistency. Extremely fine particles can clog the vaporizer's heating element or air pathway, affecting performance and potentially causing issues.

    Experiment and adjust:The ideal grind consistency can vary depending on the specific vaporizer you are using and personal preference. Some vaporizers may work best with a slightly coarser grind, while others may perform optimally with a finer grind. Experiment with different grind sizes to find the sweet spot that suits your vaping device and desired vapor production.

    To achieve a medium to fine grind, you can use a quality herb grinder specifically designed for vaping purposes. These grinders typically feature sharp teeth that can break down the herbs into the desired consistency.

    Remember to clean your grinder regularly to prevent build-up and ensure optimal performance. Additionally, make sure to follow the manufacturer's recommendations and guidelines for your specific vaporizer model, as some devices may have specific requirements regarding herb grind consistency. At Wick and Wire Co, we have a wide range of Herb Grinders available online and shipped Australia wide or can be purchased locally at your local Melbourne vape shops located in Cheltenham, Dandenong, Nunawading and Frankston

    The heating time of a dry herb vaporizer can vary depending on several factors, including the specific vaporizer model, heating method (conduction or convection), and the desired temperature setting. In general, most dry herb vaporizers take anywhere from 30 seconds to a few minutes to heat up. Here are some considerations:

    Conduction vs. convection:Conduction-based vaporizers typically heat up faster than convection-based ones. Conduction vaporizers transfer heat directly to the herb material through direct contact, resulting in faster heating times. Convection vaporizers, on the other hand, heat the air around the herbs, which can take slightly longer.

    Device design and technology:Different vaporizer models have varying heating elements and technologies that affect heating times. Some devices may feature advanced heating elements or preheating functions designed to reduce the time it takes to reach the desired temperature.

    Temperature settings: The temperature you choose for vaping also affects the heating time. Lower temperatures generally require less time to reach, while higher temperatures may take a bit longer. Vaporizers with precise temperature control options allow you to select your preferred temperature and wait for it to be reached before beginning your session.

    It's important to consult the user manual or manufacturer's specifications for your specific dry herb vaporizer to get an accurate estimate of the heating time. These resources usually provide guidance on approximate heating times and recommended waiting periods to ensure optimal vaporization.

    Remember that heating times can also vary based on external factors such as ambient temperature and the charge level of the vaporizer's battery. Additionally, allowing the vaporizer to warm up for a brief period after reaching the desired temperature can help ensure consistent vapor production.

    By understanding your specific dry herb vaporizer's heating capabilities and considering the factors mentioned above, you can estimate the approximate heating time and plan your vaping sessions accordingly.

    The frequency of cleaning your dry herb vaporizer depends on how frequently you use it and the overall maintenance requirements of your specific device. Regular cleaning is essential to maintain the performance, flavor, and longevity of your vaporizer. Here are some general guidelines:

    After each session:It's a good practice to remove any residual herb material from the heating chamber or oven after every vaping session. Use a brush or cotton swab to gently clean the chamber and ensure there are no loose particles left behind.

    Regular maintenance:Depending on your usage, it's recommended to perform a more thorough cleaning every 10-15 sessions or once a week. This involves disassembling the vaporizer, cleaning all removable parts, and ensuring proper airflow.

    Deep cleaning: A deep cleaning should be done every few weeks or whenever you notice a buildup of residue. This involves soaking certain components (such as screens, mouthpieces, or glass parts) in isopropyl alcohol to dissolve stubborn residue, followed by rinsing with water and allowing them to dry completely before reassembly.

    Keep in mind that different vaporizers may have specific cleaning instructions provided by the manufacturer. Always refer to the user manual or manufacturer's guidelines for the recommended cleaning methods and intervals for your particular device.

    Regular cleaning not only helps maintain the performance and flavor of your dry herb vaporizer but also prevents the accumulation of residue that can affect vapor quality, airflow, and even the lifespan of the device.

    Learn more about how to clean your dry herb vaporizer from our blog here.

    Shop our wide range of dry herb vaporizer cleaning accessoriesand incorporate a routine cleaning into your vaping maintenance to ensure a consistent and enjoyable vaping experience.

    When packing the chamber of a dry herb vaporizer, it's important to find the right balance to achieve optimal vaporization. Here are some tips for packing the chamber effectively:

    Grind your herbs:
    Start by grinding your dry herbs to a consistent and fine texture. This allows for better heat distribution and extraction of the desired compounds. A quality herb grinder can help achieve the desired consistency.

    Don't overpack or underpack: It's crucial to find the right packing density. Overpacking can restrict airflow and hinder proper vaporization, while underpacking may result in inefficient vapor production. Aim for a moderately packed chamber, filling it enough to ensure even heat distribution without tightly compacting the herbs.

    Avoid overstuffing the chamber:Leave some space in the chamber to allow proper airflow and circulation. This helps promote even heating and prevents the herbs from touching the heating element directly.

    Level the surface:Use your finger or a packing tool to level the herb surface in the chamber. This ensures an even heat distribution and promotes consistent vaporization.

    Follow the vaporizer's guidelines:Different dry herb vaporizers may have specific recommendations for packing techniques. Some devices may work best with a loose pack, while others may require a denser pack. Refer to the manufacturer's instructions or user manual for any specific guidelines related to packing the chamber.

    Experiment and adjust:
    Each vaporizer may have its own unique characteristics, so it's essential to experiment and find the packing method that works best for your device and personal preferences. You can try different packing densities, grind sizes, and techniques to find the optimal balance for flavor, vapor production, and efficiency.

    Remember, finding the right packing method may require some trial and error. It's always a good idea to start with a moderate pack and adjust according to your preferences and the performance of your specific dry herb vaporizer.

    The battery life of a portable dry herb vaporizer can vary depending on several factors, including the battery capacity, usage patterns, temperature settings, and the specific device model. Generally, the battery life can range from 1 to 2 hours of continuous use on a full charge.

    It's important to note that higher temperature settings and frequent usage can drain the battery more quickly. Some portable vaporizers offer adjustable temperature settings, and higher temperatures generally consume more battery power. Additionally, prolonged sessions or multiple consecutive sessions can shorten the overall battery life.

    To extend the battery life of your portable dry herb vaporizer, consider the following tips:

    Charge fully before use: Ensure that you fully charge the battery before using the vaporizer. Most devices come with specific charging instructions, so follow them for optimal battery performance.

    Optimal temperature settings:Experiment with temperature settings to find the right balance between vapor production and battery consumption. Higher temperatures may provide denser vapor but can drain the battery faster.

    Use in moderation: If battery life is a concern, try to use the vaporizer in moderation. Avoid prolonged or continuous sessions that can quickly deplete the battery. Instead, take shorter draws and give the device breaks between sessions.

    Power-saving features: Some vaporizers have power-saving features, such as auto-shutoff timers or standby modes. Utilize these features to conserve battery power when the device is not in use.

    Carry a backup battery or charger: If you anticipate extended usage periods, consider carrying a spare battery or a portable charger to ensure you can recharge the device on the go.

    It's important to refer to the specific manufacturer's guidelines and product specifications for accurate information about battery life and recommended usage patterns. Additionally, keep in mind that battery performance may degrade over time with repeated charging cycles, so it's advisable to monitor battery health and consider battery replacements if necessary.

    our sales & promo's

    Yep we sure do! Not only do we offer the most competitive prices in Australia, but we also regularly feature sales, new product promotions, clearance events, and exclusive deals both online and at our physical stores. To stay updated and ensure you never miss out on our next big sale, make sure to subscribe to our newsletter. It's the best way to stay in the loop and take advantage of our amazing offers!

    You can also check out (and bookmark) our Deals & Offers Page to see what deals we have!

    The best way to stay updated and ensure you never miss out on our next big sale & deals is to subscribe to our newsletter. You can also visit out Deals & Offers page to see what sales we have at any time.

    Unfortunately we aren’t able to apply discounts on orders placed before the sale date or after the sale has ended.

    Unfortunately, our systems only support the use of one discount code per order. This means that you can only apply and use one discount at a time. We apologize for any inconvenience this may cause.

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