COVID-19 AND WICK AND WIRE CO

March 27, 2020

COVID-19 AND WICK AND WIRE CO

Update 28/09/2020

Starting this Saturday the 3rd of October 2020 we will be opening the shops on Saturdays again for the click and collect and even same-day delivery orders.

All of our vape shops across Melbourne offer same-day click and collect services for customers looking to purchase vape products! This is available from Monday to Friday (10:00 until 5:30) and Saturday 10:00 until 4:00). The process is super fast and your order can be collected within minutes from four of our Melbourne vape shop locations.

Learn more about same-day delivery here.

Learn more about click and collect here.

For click and collect instructions click here.

Update 08/09/2020

We now offer same day delivery services around Melbourne, Victoria. The order cut off is 1pm to get your order same day! Perfect if we are outside of your 5km radius for click and collect. Learn more via the link here

Update 04/09/2020

All of our vape shops across Melbourne now offer same-day click and collect services for customers looking to purchase vape products! This is available from Monday to Friday (10:00 until 5:30). The process is super fast and your order can be collected within minutes from four of our Melbourne vape shop locations.

To find out more please visit the link here.

For click and collect instructions click here.

Update 26/08/2020

Our Bundoora Vape Shop now offers same-day click and collect services for customers looking to purchase vape products! This is available from Monday to Friday. The process is as simple as we can make it and your order can be collected within minutes from four of our Melbourne vape shop locations.

To find out more please visit the link here.

For click and collect instructions click here.

Update 26/08/2020

Our Pakenham Vape Shop now offers same-day click and collect services for customers looking to purchase vape products! This is available from Monday to Friday.

To find out more please visit the link here.

For click and collect instructions click here.

Update 19/08/2020

Our Nunawading Vape Shop also now offers same-day click and collect services for customers! This is available from Monday to Friday.

To find out more please visit the link here.

For click and collect instructions click here.

Update - 11/08/2020

Our Dandenong Vape Shop now offers same-day click and collect services for customers. This is available from Monday to Friday. To find out more please visit the link here

As of the end of business hours on the night of Wednesday the 5th of August 2020, Victorian retail businesses in the Melbourne metropolitan area are being instructed to shut down for a period of six weeks.

Our last day of in-store trading will be Wednesday the 5th, so customers will be able to purchase products in our shops until 6pm on that day.

From Thursday the 6th of August onwards we are switching to online orders only, with delivery to your homes via Australia Post.

We know all of you are in a very stressful situation right now so are currently working on other solutions for our customers. We are fully committed to ensuring you're all able to get the products that you need. Stay tuned and we'll announce more details as we figure this all out.

You can find more information about the action being taken by the Victorian government here:

https://www.dhhs.vic.gov.au/stage-4-restrictions-covid-19

https://www.dhhs.vic.gov.au/updates/coronavirus-covid-19/premiers-statement-business-restrictions

 

IMPORTANT THINGS TO NOTE:

- All hygiene policies are prioritised (staff & products).

Online orders to continue with minimal disruption. Australia Post is seeing some delays so we are strongly recommending customer opt for the express shipping option.

  • Orders above $100 get free express shipping
  • Orders between $80 and $100 get free regular shipping and are eligible for an express upgrade at a cost of $4
  • For orders below $80 express shipping will cost $9.50

For more information on how coronavirus is affecting Australis Post please click here:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus

 

Thank you for supporting our business through this difficult time, it means the world to me and the team.

Stuart and the team at Wick and Wire Co



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